BPO Software for Service Quality and Customer Retention
The business process outsourcing market is unforgiving. Half of all BPO contracts fail within five years because customers feel that their business objectives have not been met. BPO providers need tools and techniques that enable them to deliver the kind of low cost, high quality services that attract customers and keep them satisfied. For BPO providers, the right BPO software can be a key component in a successful customer retention strategy.